Shipping policy

Shipping Policy

Last updated: 26/1/26

This Shipping Policy applies to all orders placed with Riverside Woodworks(“we”, “us”, or “our”) through riversidewoodworks.shop.

We are a Townsville-based woodworking and custom manufacturing business specialising in custom furniture, CNC manufacturing, laser engraving, personalised gifts and keepsakes, and engraved drinkware. Many of our products are made to order, which affects processing times.

1. Order Processing Times

All orders are made to order, unless otherwise stated.

Typical processing times:

  • Small engraved items, gifts & YETI drinkware: 3–7 business days

  • CNC manufactured items & custom signage: 5–14 business days

  • Custom furniture & large bespoke pieces: Timeframes will be quoted individually at the time of order

Processing times do not include shipping time.

During peak periods (e.g. Christmas, Father’s Day, Mother’s Day, sales, or high order volumes), processing times may be longer.

2. Shipping Locations

We currently ship:

  • Australia-wide

International shipping may be available on request for select items. Please contact us prior to ordering for a quote.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Item size and weight

  • Shipping destination

  • Selected shipping method

For large, heavy, or oversized items (such as custom furniture), shipping costs may be:

  • Quoted separately after purchase, or

  • Invoiced prior to dispatch

4. Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are:

  • Queensland: 2–7 business days

  • Other Australian states: 3–10 business days

  • Remote or regional areas: May take longer

Delivery times are estimates only and may be affected by courier delays, weather events, or peak shipping periods.

5. Custom & Personalised Orders

Because we specialise in custom and personalised products:

  • All custom details are confirmed at checkout

  • Customers are responsible for ensuring spelling, dates, and artwork are correct

  • We are not responsible for delays caused by late design approvals or changes requested after production has started

6. Tracking Information

Where available, tracking details will be provided via email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

7. Local Pickup (If Applicable)

If local pickup is available:

  • Pickup location: Townsville, QLD

  • Pickup times are by appointment only

  • You will be notified when your order is ready for collection

8. Delays & Force Majeure

We are not responsible for shipping delays caused by events outside our control, including but not limited to:

  • Courier or postal delays

  • Weather events (including cyclones or flooding)

  • Supply chain disruptions

  • Public holidays or peak periods

9. Incorrect Addresses

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Orders shipped to incorrectly supplied addresses

  • Delays or losses caused by address errors

Additional shipping fees may apply for re-delivery.

10. Damaged or Lost Parcels

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery (or expected delivery date)

  • Provide photos of damage (if applicable)

We will work with the courier to resolve the issue as quickly as possible.

11. Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: info@riversidewoodworks.shop
Business Name: Riverside Woodworks
Location: Townsville, QLD, Australia